Terms and Conditions

Welcome to Gifts Ahmedabad,

These Terms and Conditions govern your use of winksofjoy.com and the services provided by it. We provide  services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website, www.winksofjoy.com, as mentioned in the Terms of Use, Annexure A, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions. Winks of Joy reserves the right to amend/modify these Terms and Conditions at any time. Your participation as a customer in this service will constitute acceptance of this agreement.

PRODUCT & PRICING

All products that are listed on the website, their descriptions, and their prices are subject to change from time to time. Purchase of a product on the website is subject to availability of stock.

Winks of Joy reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from suppliers, Winks of Joy shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Winks of Joy cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed is only approximate. There may be a slight variation in the pictures and the respective products.

We design and produce gifts and there are the spaces where photographs are to be attached/stick. In such cases the photos you attach must be clear enough to be printed. Photo quality is subject to your quality of attached photo. Complains regarding the same shall not be considered.

 

Orders and Acceptance of Orders

 

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Winks of Joy cancels all or a part of your order, your sole and exclusive remedy is either that:

 

(a) Winks of Joy will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

(b) Winks of Joy will not charge your credit/debit card or bank account for the cancelled portion of the order.

 

For your convenience, Winks of Joy accepts Paypal and Paytm. Notwithstanding anything contained herein, payments made by above mentioned option is through payment gateway on the Winks of Joy website, are subject to specific terms and conditions of such third party payment gateways.

 

Substitution Policy

 

Since gifts and its arrangements are hand-made, there may be a slight variation from the picture shown.

Every gift we offer is handcrafted and since each variation is subject to availability of products. Variation with respect to decorations and pattern papers in the product is included in terms of design and shape. Occasionally, substitution of designs is necessary due to temporary and/or unavailability issues.

In such cases, our creative team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

During festivals, in an event that a gift item that you have ordered is out of stock, we will mail you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with sending you the alternate item since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to inhibit the spirit of the occasion.

 

Order Modification/Cancellation Policy

 

Orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91 8511002638 (11:00am to 4:00pm; 6 working days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ Notice.

Order/Delivery Confirmation E-mail or SMS

 

Shortly after you place an order, you will receive an Order Confirmation e-mail/ SMS which will include all the details of your order, including the order number which will be required in the event you need to contact Gifts Ahmedabad.

In case you have not received an Order Confirmation e-mail or SMS, please call on +91 8511002638 (11:00am to 4:00pm; 6 working days a week) or write to us at hello@winksofjoy.com. You will also receive a Delivery Confirmation e-mail or SMS when your order has been delivered.

 

Delivery of Courier Products

 

Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Winks of Joy does not make any representation or warranty in relation to the delivery of such order.

The products will be delivered through courier companies and the delivery made by them is subject to the Terms and Conditions of such courier companies. For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. No deliveries are made by third party courier agencies on a Sunday and Public Holidays.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our workshop. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

 

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

 

Payment Terms

 

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes, fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Winks of Joy.

All payments are non-refundable. We do not promote COD. Your order for the gift will be processed only after the payment is confirmed and received.

 

Communications

 

You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or through SMS. You agree that all agreements, notices, disclosures and other communications that Winks of Joyprovides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

 

Feedback and suggestions

 

At Winks of joy, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91 8511002638 (11:00am to 4:00pm; 6 working days a week) or write to us at hello@winksofjoy.com

Your feedback and suggestions are important to us.

 

Note: Complaints against products need to be made within 24 hours from the time of delivery, after which we will not be able to register any complaints.

Returns and Refund Policy

 

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at hello@winksofjoy.com or call us at +91-8511002638 (11:00am to 4:00pm; 6 working days a week).

Winks of Joy is not responsible and does not guarantee refund for cases where:

Gift products items are delivered to incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery. A full refund for cancellations is allowed if made 24 hours or more prior to the ordered date.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

 

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Gifts Ahmedabad, refund takes 5-7 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

 

Exchanges

It will not be possible for us to accept any request for product exchanges.

 

Damaged/Defective Products

 

If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-8511002638 (11:00am to 4:00pm; 6 working days a week) or send us an e-mail with the photographs of the same at hello@winksofjoy.com, within 24 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Winks of joy, it takes 5-7 business days for the refund amount to reflect in your account.

 

Page: Disclaimer

Dear Giftor,

 

Your order is respected to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

 

General Disclaimer

 

Winks of Joy retains the right to refuse any order unconditionally. All claims are subject to the jurisdiction of Court at New Delhi, India, only. If Winks of Joy is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.

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